Melbourne, Australia[contact]
Over the last 20 years I have been involved in some amazing customer experience transformations. From leading the customer readiness design and implementation of a major multi-modal transport network, to introducing multi-channel customer transformation programs within banking and government.
Having gained the fundamental ‘scars on my back’ from these learning experiences I now enjoy working with organisations and individuals to help them to avoid gaining their own wounds (or at least reducing them to paper cuts).
